GENERAL

• Terms and conditions apply to all transactions between BAP Glass of 187 Broad St. Dagenham RM10 9JD & You (Our Customer).

• Once the product has been processed for ordering, you are unable to change the specifications. Please always email us at bapglass@gmail.com to confirm if we have processed your order for manufacturing. 

• Any changes after site visit, please email us to confirm within 48 hours if your order has been accepted. 

• Any claim you make in regards to poor or faulty workmanship must be sent in writing to bapglass@gmail.com.

• In events out of our control, we are not liable for any delay or failure

CANCELLATIONS

• Cancellations must be emailed to us, within 24 hours of accepting the quote.

• Cancellations emailed to us after 24 hours of accepting the quote will lose their deposit unless we are in breach of our agreement in writing. 

PAYMENTS​

• We require a 50% deposit and 50% payment on completion agreement.

• Payments can be made via bank transfer or over the phone. 

• All prices are in (£) pounds sterling and all prices are exclusive of VAT. 

• Late subject payment fee's can be charged extra. 

• Payments not completed within 3 months of completion date will be made aware to a debt collection service. 

• All our products remain our property until balance is paid in full. 

LEAD TIME

• Our standard lead time on all doors are 3-4 weeks. 

• Our standard lead time on all windows is 2-3 weeks. 

DELIVERY

• Delivery times are estimates. 

• If delivery date is brought forward or backwards, we will always keep you informed. 

• An authorised person must be onsite while we are there for measurements or installation. 

•  While installation is occurring, if there are any problems they should be made aware to one of our fitters or our office straight away. 

WARRENTY​

• 10 years on frames

• 5 years on mechanisms 

• 1 year on glass